Experience
Expert
14 Years
ITSM Solutions
10+ Years
Major Incident Management
10+ years
We are a team of highly trained and dynamic professionals with over 15 years of collective experience in the IT industry, specializing in IT Service Management (ITSM) solutions. Throughout our combined careers, we have meticulously tailored ITSM frameworks to meet the specific needs of various organizations, implementing ITIL processes to ensure standardized and efficient service delivery. Additionally, our extensive experience in major incident management has allowed us to reduce the frequency of major incidents and mitigate disruptions caused by changes through careful planning and execution.
With our shared expertise in automation and reporting, we have implemented automated reporting systems for real-time insights and utilized automation to enhance overall ITSM processes. As a collaborative force, we are dedicated to delivering tailored ITSM solutions that not only meet but exceed the expectations of our clients, ensuring their IT operations are streamlined, resilient, and positioned for continuous improvement.
Automation and Reporting
(Major) Problem Management
10+ Years
Data Analysis
10 Years
SLAs/KPIs
10 Years
ITIL Experience (V3, CSI, OSA...)
17 Years
Process Implementation
10 Years
Root Cause Analysis
10 Years
Recent Projects
IT Service Desk
Implemented a comprehensive IT Service Desk solution for a multinational company, resulting in improved incident resolution times and enhanced customer satisfaction.
Change Management
Successfully implemented a change management system for a large enterprise, reducing the number of failed changes and minimizing disruptions to business operations.
ITSM Automation
Developed and implemented ITSM automation solutions for multiple organizations, streamlining processes and improving operational efficiency.