Our services
From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.
We are excited to announce the launch of AMP IT Excellence, where we leverage over 10 years of IT Service Management (ITSM) expertise to help businesses achieve operational excellence. At AMP, we understand that every organization has unique IT needs, which is why we offer tailored solutions to enhance your IT operations.
Our service packages are designed to cater to businesses of all sizes, ensuring you receive the right level of support and expertise:
### Basic Package:
- Major Incident Management: Review process data quality and propose improvements.
- Service Request Management: Review process data quality and propose improvements.
- Knowledge Management: Review process data quality and propose improvements.
- Problem Management: Review process and data quality, propose improvements.
- Basic Root Cause Analysis
- Monitoring: Review current tools and thresholds, propose improvements.
### Standard Package:
- All Basic Package features
- Major Incident Management: Implement, review, and enhance the current Major Incident Management process.
- Major Incidents: Perform trend analyses to identify patterns, aiming to reduce recurrent incidents.
- Service Request Management: Implement, review, and enhance the current Service Catalogue.
- Problem Management: Implement advanced problem management root cause analysis using Kepner Tregoe methodology.
- Problem Management: Implementation of post-incident learning process into problem management.
- Monitoring: Implement (if required) new monitoring tools / redesign the current setup.
- Knowledge Base: Automate the creation of the knowledge base.
### Premium Package:
- All Standard Package features
- Major Incident Management: Implement KPIs/SLAs to measure MTTD/MTTRS to track performance.
- Major Incident Management: Propose incident notification tool to reduce engagement time.
- Major Incident Management Training for the Major Incident Management Team.
- Problem Management: Implement KPIs to track all service levels.
- Service Level Management: Follow-up on all established KPIs for up to 6 months.
- Configuration Management
- 24/7 Hotline Support for Major Incidents (optional)
- Implement Daily Operational Excellence Meeting.
- Implement Blameless Post-Incident Learning after each major incident.
- Implement Monthly Service Level Report with all established KPIs.
- Propose Observability Tools.
Drop us an email today to see how we can assist: client.relations@amp-it-expert.com
(+352) 2776 7723